Refund policy

Because all of our items are handmade, we do not accept returns or exchanges. All sales are final once your order has been delivered.


However, your satisfaction is incredibly important to us! If you have any questions, concerns, or unique issues with your order, please don't hesitate to reach out to us at tiedandtruefinds@gmail.com and we will do our best to make it right.


Damages and issues
We process orders within a few business days of roder being recieved to ensure they get to you as soon as possible. Because of this, we do not accept order cancellations. Please make sure to double-check your order details and shipping address before completing your purchase.


Damages and issues
Please inspect your order upon reception and contact us immediately at tiedandtruefinds@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and fix it for you.